Information for parents

Our supervisors are often former participants themselves, so they know exactly how it feels. They are available around the clock. The programme follows the motto „Everyone can, nobody has to“ – so everyone finds their place in the group.

Don’t worry – a great group feeling has usually developed in no time at all. A longer trip often means an even more intense experience and closer friendships. Our camp leaders help everyone get to know each other from the very beginning. Shared activities make it easier to join the group – even if your child is travelling without friends. How quickly they settle in is individual.

The pocket money your child needs depends on their age, the destination and what they would like to spend money on. For small snacks, souvenirs or optional extras, a modest amount is usually enough.

You will receive all the important information in good time before the trip begins, together with your travel documents. Please make sure that all necessary ID documents, insurance documents and, where applicable, consent forms are complete.

Safety is our top priority:

• Vetted coach company

• Annual training for supervisors

• Experienced camp leaders who can be reached at all times during the camp

• Our office in Bergisch Gladbach can also be reached during the holidays

• 24-hour emergency phone line

We have a zero-tolerance policy towards discrimination, radicalism, violence, drugs and xenophobia. Anyone who does not follow the rules can be excluded from the trip.

On our camps there is at least one camp leader for every 10 children or young people.

The Youth Protection Act applies: beer and wine are permitted from the age of 16, cigarettes from the age of 18. Spirits are generally forbidden. For anyone under 16, alcohol is completely off limits.

Our camp leaders are at least 18 years old and are at least 2 years older than the participants. All supervisors complete annual training in law, first aid, education and conflict resolution.

The safety of our participants is our highest priority. Our supervisors are available around the clock and make sure that all programme activities are carried out under safe conditions.

Clear rules of behaviour apply to all participants so that everyone can feel safe and comfortable. For minor breaches, our supervisors will first talk to the participant. In the case of serious or repeated breaches of the rules, the parents may be informed. In exceptional cases, we reserve the right to exclude participants from the trip early.

We organise your outward and return journey completely for you:

• The coaches depart from various boarding points in Germany.

• You can see in your customer centre whether it is a day or night journey.

• You will receive the expected departure times and boarding points approx. 4 weeks before the start of your trip, and the binding ones 7 days beforehand.

• If the times and locations change due to traffic conditions or unforeseen events, you will also find this out via your customer centre. We therefore recommend checking the details regularly. 

• Our team will welcome you at your destination.

Yes, making your own way to the destination is generally possible. Please let us know when you book so that we can coordinate the meeting point on site. In this case, the trip price is reduced by the coach portion - we will be happy to give you the exact details on request.

You can find out whether it is a night or day journey in your customer centre. You will receive the link with your booking confirmation. The provisional departure times and locations are confirmed approx. 4 weeks before the trip, and the binding ones 7 days before.

In this case, please contact the emergency number provided straight away. Together we will find a solution for the rest of the journey as quickly as possible

Our trips offer a varied programme:

• Sports and outdoor activities (hiking, climbing, skiing, depending on the season)

• Creative workshops and team building

• Excursions in the surrounding area

• Evening programme and shared activities

Taking part in all activities is voluntary - everyone can decide for themselves what they feel like doing. Of course, our camp leaders still try to motivate everyone to join in. 

Our camp leaders support the getting-to-know-each-other process from the very start. Shared activities make it easier to settle into the group – even if your child is travelling without friends. How quickly they settle in is, of course, individual.

Yes – disco visits are organised depending on the camp. The young people travel there and back by bus, and camp leaders are always with them. Going out alone at night is not allowed. Some disco evenings take place in our own houses.

Depending on the camp, accommodation is in age-appropriate multi-bed rooms, tents or separate houses, with boys and girls accommodated separately. When allocating rooms, we make sure that participants feel comfortable and make friends as quickly as possible.

Yes. A structured daily routine with shared meals, activities and plenty of free time provides orientation and a pleasant atmosphere together.

Even when it rains, things won't get boring. For such cases, depending on the camp, alternative indoor activities or a varied backup programme are available.

Yes, you can cancel or rebook a trip. Our terms and conditions apply:

• The earlier you cancel, the lower the cancellation costs.

• Rebooking to a different date or a different trip is possible subject to availability.

• We recommend taking out travel cancellation insurance so that you are covered in case of illness.

You can find details of the cancellation conditions in our terms and conditions, or just give us a call.

No, you don't have to pay straight away. You will receive the invoice approx. 4 weeks before the start of your trip. The full amount must be transferred no later than 2 weeks before departure.

Yes, the optional rental equipment you can add to your booking will be added to your total invoice. 

No, insurance is not automatically included in the trip price. However, we recommend taking out additional travel cancellation insurance as well as trip interruption insurance.

Yes! You can add suitable insurance directly when you book. We work with experienced travel insurers and are happy to advise you on which cover makes sense.

Yes, your statutory health insurance generally also covers you in other European countries. Please note, however, that not all services are fully covered abroad and additional costs may arise.

The following also applies to medical treatment abroad: you usually have to pay up front first. These costs are initially covered by the tour operator and then invoiced to you or your parents once you are back in Germany. The amount must then be paid within 14 days.

To make sure you and your parents are financially protected, we strongly recommend taking out additional travel health insurance. It covers costs that statutory health insurance does not, and protects you from unexpected expenses.