All FAQs

Arrival & Departure

We organise your outward and return journey completely for you:

 

  • The coaches depart from various boarding points in Germany.

  • You can see in your customer centre whether it is a day or night journey.

  • You will receive the expected departure times and boarding points approx. 4 weeks before the start of your trip, and the binding ones 7 days beforehand.

  • If the times and locations change due to traffic conditions or unforeseen events, you will also find this out via your customer centre. We therefore recommend checking the details regularly. 
  • Our team will welcome you at your destination.

 

Yes, making your own way to the destination is generally possible. Please let us know when you book so that we can coordinate the meeting point on site. In this case, the trip price is reduced by the coach portion - we will be happy to give you the exact details on request.

You can find out whether it is a night or day journey in your customer centre. You will receive the link with your booking confirmation. The provisional departure times and locations are confirmed approx. 4 weeks before the trip, and the binding ones 7 days before.

In this case, please contact the emergency number provided straight away. Together we will find a solution for the rest of the journey as quickly as possible